Cancellation & refund policy
Last Updated: December 14, 2025
We aim to make membership management easy and transparent. Please review our cancellation and refund guidelines below.
1. Membership Cancellation
- Members may cancel by submitting a written request via email or in person at the front desk.
- Most month‑to‑month memberships require a 30‑day cancellation notice (customize if needed).
- Prepaid memberships (3‑month, 6‑month, or annual) are non‑refundable but may be paused for medical reasons with documentation.
2. Refund Policy
Refunds may be granted only in the following circumstances:
- Duplicate billing errors
- Services not rendered due to gym closure or scheduling issues
- Medical disability preventing further training (with physician documentation)
Refunds are not provided for:
- Change of mind
- Failure to use the gym
- Partial months after cancellation notice is submitted
3. Personal Training Refunds
- Unused personal training sessions are refundable only within 7 days of purchase if no sessions have been used.
- Missed sessions without proper notice will be forfeited.
4. Class Packages
Class packs are valid for a set period and are non‑refundable once activated.
5. Freezes / Holds
- Membership holds may be granted for medical reasons, travel, or special circumstances.
- Holds must be requested in writing and approved by management.